Sullivan to focus on equipping banks and credit unions in the West with solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency
TULSA, OK, March 09, 2021 (GLOBE NEWSWIRE) — via NewMediaWire — FinTech enablement company ENACOMM is continuing to invest in industry talent with its new hire of John Sullivan as Regional Vice President of Financial Services. Based in Southern California, Sullivan will be charged with bringing the ENACOMM Financial Suite (EFS) to financial institutions in the western United States, the company today announced.
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Unlike systems with limited verbiage or number-specific options in a standard menu, ENACOMM’s data-powered interactive voice response (IVR) solution responds to verbal customer requests with human-like understanding. The technology uses customer intelligence to efficiently direct calls, personalization to help retain bank customers and credit union members, and context preservation to offer fast, seamless self-service.
Sullivan brings more than two decades of experience with helping customers minimize cost and maximize productivity through the strategic implementation of technology solutions. Most recently, he served as Channel Director of the Western United States for Unify Software and Solutions—a member of the Atos family—where he successfully drove significant revenue growth and received global recognition for Alliance Partner success. Prior to his five years at Unify, Sullivan stacked achievements in business development, sales and IT consulting while working for Technology Integration Group, VOX Network Solutions and Integrated Technology.
“ENACOMM is committed to building our team with top industry experts who can expertly problem-solve through the application of technology, while playing instrumental roles supporting ENACOMM’s next phase of growth,” said Michael Boukadakis, ENACOMM Chairman & CEO. “John Sullivan is a tech sector superstar who has extensive knowledge and experience in forging industry partnerships and rapidly generating revenue growth, with a consultative approach that delivers exceptional value to customers.”
At ENACOMM, Sullivan will parlay his expertise into meeting financial institutions’ technology needs through ENACOMM’s affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. The company has been empowering banks, credit unions, and credit card and payment companies with transformational technologies for 35 years.
“ENACOMM set itself apart with affordable, modern technology that enables community financial institutions to achieve competitive parity, despite lacking big banks’ IT staff or budget for R&D,” shared Sullivan. “I couldn’t be more excited to join the ENACOMM team and connect banks and credit unions on the left side of the map with solutions that will dramatically upgrade their digital capabilities and strengthen their market position.”
To learn more about ENACOMM’s FinTech solutions, go to www.enacomm.net .
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies, as well as a digital gateway that enables financial services companies to innovate by overcoming the complexities of integrating to core, payments, and other digital platforms. ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. The company empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Voice Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. For more information, go to www.enacomm.net .
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